STRATEGIC DIRECTION
This module covers the process of identifying the strategic direction and vision for the business, ensuring there is a defined mission, set of operating principles, company values and commitments (promises), it also reconfirms the market sector and direction the owners wish to take the business, the impact of technology (including AI), staffing requirements and how it will remain competitive in today’s economy. If appropriate, a project investment plan will also be developed including financial implications.
Outcome: Documented strategic plan, investment projects and financial estimates.
BUSINESS PLANNING
The business planning and monitoring module is based on the 12-week year and introduces the planning cycle and methodology for annual planning, quarterly reviews, monthly goal setting, and weekly ‘to dos’ (SCS) management. Outcome: Complete process and training for managing the business and delegating responsibilities, allowing the owners to be in control without necessarily working in the business daily.
Outcome: Business cycle and compass dashboards.
BUSINESS MODELLING
In this module, we look at the financial side of the operations. The business modelling identifies the P&L of each product line, the volumes and where to direct the marketing budget. The cashflow management, monthly management accounts and budgeting and forecasting processes ensure you, as owners, keep a close eye on the business’s profitability.
Outcome: Business model for decision-making purposes and process for managing and monitoring the financial health of the company on a weekly/monthly basis. NOTE: An expert virtual CFO can be recommended depending on the depth of expertise required.
PROCESSES & OPERATIONS
This module assists with the principles of process redesign, streamlining and radical change. It addresses what approach to take to redefine the process, people and technology requirements to stay competitive. This model also can introduce templates and formats for creating operating manuals for training purposes and a ‘must have’ if planning to sell the business in the future.
Outcome: A revised process model and target operating model, plus a table of contents and approach to developing and displaying the company’s operating manual.
DIVERSIFICATION
This module lays out the framework for market research and potential funding to develop new products and services that complement the sector and client base. It also looks at the existing customer base and whether the business has a suitable value ladder to serve a variety of customers.
Outcome: Value ladder and framework for developing new products or services.
